It's critical to have the right tools at your disposal as an IT systems administrator or manager if you want to complete your work quickly and accurately. Remote desktop connection tools are an essential element of the puzzle since they aid in troubleshooting and resolving end-user difficulties rapidly. However, manually managing remote connections consumes time that could be better spent on more critical duties.
You can concentrate on more vital things when you use a remote desktop connection manager. For on-premises use, we recommend SolarWinds® Dameware® Remote Support (DRS), and for cloud use, we recommend SolarWinds Dameware Remote Everywhere (DRE). Learn more about the finest remote desktop connection managers by reading on.
Here is our list of the best remote desktop connection managers:
- DameWare Mini Remote Control – FREE TRIAL Share screens, start up remote devices, access the operating system for investigation or automated processes with this comprehensive remote access and remote desktop package. Runs on Windows and Windows Server.
- Dameware Remote Everywhere – FREE TRIAL A package of remote access tools that includes all of the utilities that an IT support team needs, including a chat facility for communication with the user and task sharing support. Delivered from the cloud as a SaaS platform.
- N-able Take Control Aimed at MSP support teams, this tool is also suitable for independent, freelance support technicians. Try this system on a 14-day free trial to test its remote desktop facilities. This is a cloud-based service.
- ManageEngine Desktop Central Remote desktop access and screen sharing tools as part of a unified endpoint management package that includes many other tools for support technicians. Available for Windows Server or as a cloud platform.
- mRemoteNG A free remote access system that gets you into the desktop or the command line and has a tabbed interface to manage multiple simultaneous connections. Installs on Windows and Windows Server.
- RoyalTS A connection manager for other remote access systems, such as TeamViewer, Hyper-V, and VMWare, this system is available in free and paid versions. Runs on Windows and Windows Server.
- Devolutions Remote Desktop Manager A secure remote desktop connection manager that has thorough activity logging procedures and can get remote access to mobile devices as well as desktops. Offered in free and paid versions for Windows, macOS, Android, and iOS.
- Splashtop A highly respected remote desktop system available in free and paid versions that has a mobile app for the technician console. Runs on Windows, Windows Mobile, macOS, Android, iOS, and Amazon Fire.
What Is a Remote Desktop Connection Manager?
A remote desktop connection manager is a program that allows you to handle remote desktop administration for all of your connections and sessions. Most businesses have several Remote Desktop Protocol (RDP) sessions every day, and maintaining these manually requires continually entering your credentials. Even without making SSH or Telnet connections for troubleshooting, logging in and keeping track of these sessions can become tedious.
You don't have to log in to multiple remote connection sessions every day if you use a remote desktop connection manager or RDP client to consolidate your connections in one place.
How to Choose the Best Remote Desktop Connection Manager Tool
Consider the size of your firm and the kind of challenges you're seeking to tackle when looking for the best remote desktop manager. For example, a free tool may be sufficient if you're a small or midsized firm or just want to experiment with remote desktop connection management. On the other hand, large enterprises will require a premium solution with a more significant feature set to support complicated and distributed troubleshooting.
We propose Dameware Remote Support to IT professionals seeking an on-premises solution. Dameware Remote Everywhere is my recommendation for a cloud system. Free trials are available for these and other premium tools, which can assist you in selecting the best tool for your organization.
Best Remote Desktop Connection Managers
The days of IT department experts visiting each desktop computer to set it up, install new software, or fix an issue are long gone. Remote desktop technologies make IT assistance easier and allow for the global centralization of help desks. Product support for software companies that sell to the general public and corporations has never been more accessible.
This is because too many remote desktop computers, and without them, a whole sector – Managed Service Providers (MSPs) – would not exist. Our top nine remote desktop connection administrators are as follows:
Dameware Mini Remote Control is a versatile solution used by IT support persons ranging from solo to huge multinational IT organizations. It gives you access to Windows, macOS, and Linux-based endpoints, including servers and desktops.
The technician can communicate with the user of a device accessed through a chat system using tools in the console. Screenshot capture and file transfer systems are examples of other utilities.
An agent program must be installed on all remote devices that will be accessed. This, on the other hand, can be sent out as an automated software installer and installed in bulk across all devices, enabling Dameware Mini Remote Control access.
Multiple sessions can be open at the same time on the console's screen. In addition, it provides a view of each contacted device's desktop, allowing the technician to utilize each computer as if it were a local workstation.
The service incorporates two-factor authentication and permits access to devices that are switched off. Any credentials needed to access the distant network and remote devices are kept concealed from the operator and maintained centrally through Active Directory. You can download a fully functional 14-day free trial.
- Supports desktop sharing across multiple platforms
- Provides remote access to machines that are sleeping or turned off
- Multi-factor authentication is included
- Provides a user-based access control system that is flexible
- Has a plethora of remote session tools
- It is simple to customize
- Multiple platforms can be controlled from a single window
Website Link: https://www.dameware.com/dameware-mini-remote-control
Dameware Remote Everywhere, another SolarWinds utility, is my other top pick. DRE has many characteristics as DRS, but it is tailored to work in a cloud context. It also includes added capabilities like remote access to mobile devices, live chat and connection for troubleshooting (including VoIP and videoconferencing), and Android and iOS device support.
Aside from that, it's the same tool. It's available as an annual license with product support for use in the cloud. The tool also connects with the SolarWinds Servicing Desk to provide a comprehensive approach to service and troubleshooting.
Dameware Remote Everywhere, like Dameware Remote Support, is available for a 14-day free trial.
- It's simple to share connections without putting your credentials at risk
- The total workflow is made more efficient
- For added security, tunneling is tightly integrated
- Active directories and credentials are supported
Website Link: https://www.dameware.com/dameware-remote-everywhereDownload 14-day Free Trial!
3. Take Control
N-able Take Control is a product that grew out of SolarWinds MSP segment. IT departments, on the other hand, would gain from this package. Independent, freelancing support technicians would benefit from it as well.
Task management and demand servicing tools, such as a queue system that allows one technician to line up a row of user requests to deal with, are included in the program.
Another feature of this tool that makes it scalable and ideal for all support operations is that it is cloud-based and features a subscription billing system. Because the price is computed per technician, a single-technician procedure can acquire the same number of utilities as a massive team of support operatives at a lower cost. A chat system for communicating with users and integration with VoIP services are two cost-cutting elements.
Unattended equipment can be accessed by technicians who can make a visible intervention or work in the background. In addition, remote access is available for Windows, macOS, Linux, iOS, and Android devices.
- When necessary, provides reports and audits.
- Two-factor authentication improves security.
- There is a smartphone app for convenient access.
Website Link: https://www.n-able.com/products/take-control
4. ManageEngine Desktop Central
ManageEngine Desktop Central is available as a software package for on-premises deployment or as a cloud service. The downloaded version runs on Windows and Windows Server and allows technicians to access Windows, Linux, and macOS devices. To grant access, the remote endpoint must have an agent installed.
Operators can gain access to remote devices behind the scenes without informing the user or in an interactive mode that grants access to the Desktop while allowing the user to observe the processes. For communication with the user, the Desktop access system offers an integrated chat capability.
Integrated investigative tools and amenities such as secure file sharing and process automation assist technicians. In addition, the platform is designed for support teams and contains features such as work management and team collaboration.
- Behind-the-scenes remote access for admin and investigation
- For a solution demonstration, a visible remote control with user engagement is required
- Remote access for system maintenance that is automated and unattended
- Mobile device management as well as office equipment management
- Automated patch management
Website Link: https://www.manageengine.com/products/desktop-central/
mRemoteNG is a remote desktop connection manager that is free and open-source. It's fantastic to get anything for free, but keep in mind that this tool isn't as advanced as the commercial products on this list. The remote view offers access to your computer's desktop or operating system, and the console's interface has tabbed sessions. This allows the technician to move between multiple simultaneous live sessions connected to various machines.
The interface can save remote device credentials, so they don't have to be entered every time a session starts. This program, however, lacks a safe delivery scheme for remote credentials.
- VNC, SSH, telnet, RDP, RAW, RLogin, and more connection types are supported, giving you additional freedom with your connections
- Its tabbed interface makes switching between different connections a breeze
- Maintains a connection database, so you don't have to type in your credentials every time
- Saves passwords for auto-logins
- Information from Active Directory is imported
- Supports grouping and nesting so you can navigate with ease
- There's a full-screen mode included
Website Link: https://mremoteng.org/
RoyalTS is a wonderful choice for technicians who work for small firms and is accessible in both free and paid editions. Other systems, like Hyper-V, VMWare, or TeamViewer, use this system to manage connections.
This is a safe remote connection system with connection encryption and a user-friendly Windows console. Because the service can connect to remote endpoints running Windows, macOS, iOS, and Android, it's a suitable fit for IT teams looking to implement a UEM strategy that covers both mobile and desktop devices. In addition, the viewer's dashboard is tabbed, allowing many concurrent sessions linked to devices running different operating systems.
The system is developed for technician teams and contains features like task distribution and team cooperation. It is feasible to create a central database of access credentials that can automatically log a technician in, eliminating the need for individuals to learn new passwords. account login information
- RDP, terminal, VNC, TeamViewer, Hyper-V, PowerShell, and other forms of connections are supported.
- Allows you to reuse and assign objects to connections and directories. In reality, the parent folder's connections can be inherited as well.
- Encrypts essential data to keep it safe.
Website Link: https://www.royalapps.com/ts/win/features
7. Devolutions Remote Desktop Manager
There are free and paid versions of Devolutions Remote Desktop Manager. This is a comprehensive solution for maintenance and troubleshooting that can access desktops, servers, IoT devices, and cloud resources.
The critical difference between the two versions is that the Enterprise version, which costs money, comes with team management features. Businesses can use either of the versions. A viewer and a remote agent are required for the Devolutions system to work. These systems are available for Windows, macOS, Android, and iOS and can communicate across operating systems.
The viewer allows you to open several sessions to various endpoints. To provide an audit trail and protect against technician activity, all session activities are logged.
Secure password management for remote devices and collaboration options like session sharing and pooled databases are all included in the Enterprise edition.
- Takes care of remote connection and password management
- Connections across platforms are supported
- Shared databases and vaults are included
- Provides access control based on roles
Website Link: https://remotedesktopmanager.com/
Splashtop is a free remote desktop system that requires a subscription. The Splashtop Personal App, which serves as the technician's console, and the Splashtop Streamer, which runs on the remote device, make up the system.
Splashtop Personal is available for Windows, Windows Mobile, macOS, Android, and iOS, with the iOS version charging a fee. For Windows, macOS, and Linux, the Splashtop Streamer is available.
- It's pretty easy to set up, similar to how TeamViewer sets up remote connections.
- Individual use is free, and it's ideal for home offices.
- Available on iOS and Android, as well as cross-platform.
Website Link: https://www.splashtop.com/
To summarize, a remote desktop connection manager simplifies your life, especially if you manage many connections daily.
It saves your credentials, lets you choose from a list of credentials, protects your connection, pulls data from Active Directory, and much more.
The products listed above are the best Remote Desktop Connection Managers on the market today, and we hope that this knowledge aids you in selecting the correct one for your needs.