Author: Marc Wilson

Marc Wilson

Marc is the lead editor of PCWDLD. He holds a CCNP and has worked in organizations across the private and public sectors with roles spanning network administration, server administration, Microsoft Exchange administration, network security and engineering.

His written work has been cited as reading material for students at UC Berkeley, University of Texas and Duke among others. His work is also frequently cited in industry forums and community wikis.

A self-confessed networking nerd, he spends his time outside of work getting his hands into things he shouldn't and as a hobbyist audio engineer.

Reviews

JIRA Service Desk Review & Alternatives

Jira Service Desk by Atlassian is a help desk request tracker and ticketing system. It is designed for teams that receive requests coming from other departments or customers. The service…

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